Is Pretty 360 Out To Cheat Consumers Through Hard Selling Spa Packages ? (Same as AP Spa at Dhoby Ghaut)

Pretty 360 Spa

After many comments from my fellow bloggers, I am changing the contents for Pretty 360 blog post. It seems to be that Pretty 360 is providing many different services to the consumer, however many have complained that they are trying to hard sell packages during their visit and does not honour their vouchers.

You may want to post your comments here as some of the consumers have mentioned that they are deleting comments from the facebook and not responding to their request for the refund.

As mentioned by some of the bloggers recently, they have since close down the facebook fan page for Pretty360 while they have open a new spa called Slender Matrix at Wheelock Place.


Spa Information
Pretty 360
Singapore Shopping Centre
#05-25, 190 Clemenceau Ave
Singapore 239924
Tel: +65 6337 5360

Opening Hours:
Mon to Fri - 10.30am to 9pm,
Sat: 10am to 6pm

Updated on 15 June 2014.

46 comments :

  1. I would strongly advise not to buy anything from Pretty 360, even with some tempting discounted offer. there are dishonest people, who make business out of voucher deals but then refuse to honor fully the service or ask you to pay extra for it. my voucher indicated that the IPL was UNLIMITED, but then, actually it was limited to 12 sessions. the IPL machine was not performing, so if I really wanted to remove hair, I should pay extra for a machine that is really working. I hate to be fooled, and I will make sure that the world knows that those people are swindler until, they have to either stop their business or start giving honest services.

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    1. I am agreed with Julie, make the world know them

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  2. Same here, strongly advise not to buy any package from them. Had a very terrible deaing with them. They offer different price to different people. Don't be conned. It's easy for them to fold up the business. I have a facial package with them. The previous beautician was expeienced but the new one , lack of experience, recommended to do peeling and my skin flared up after facial done. They are dishonest. They said they did not do any peeling! Push the responsibility away. Buy at your own risk! I'm gonna lodge a complain against them at www.case.org.sg

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  3. Hi Melody, I think it is a wise choice that you allow the authority to do the work for you though it might be a slower process. It is hard to imagine someone that is advertising broadly across the island and yet doing things that are not honorable. But of course there are still good spa in Singapore which you can find in my other blog spot. Be sure to find the good ones ya.

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  4. any one knows contact of pretty 360 owner? Spa and manager cheated me. They did hard selling and before I signed up, they didn't tell me no-refund policy. They did hard selling me by 2 ppl for 40 mins. They harassed me. I complained to manager. But she didn't take any action. I would like to talk to management.

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    1. All the beauty package mostly are non refundable i think , before sign up, we should get ready it non refundable.

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  5. to let know others about pretty 360 dishonest, please comment on their FB page: https://www.facebook.com/pages/Pretty-360/171531502906104?ref=br_tf. I commented on their FB, they deleted my comments and they block me in their page. They are so low-standard.

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  6. Dear Ladies,
    Thank you for your advice. Have heeded it, cancelled and got a refund for my voucher from the dealer. Was lucky this time round as the dealer was considerate to refund amount back to my card. Will be more cautious in the future!

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  7. Hi Mi Mi Han, well at least your comments would not be delete here.
    Elvina, that might be a good choice.

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  8. Hi Mi Mi, Pretty360 is a cheating company, they made me signed a package paid by installment credit card plan but they did not give me the application form and kept with them over30 days then took money- total amount from my credit card and refused to return to the bank. The bank is supporting them even not following their bank term & conditions stated in the installment form, and making many fraud plays with them to deceived me. I suggest that if you got cheated by them, report Police and file a case with the Consumer Authority of Singapore. I had already made a Police report And filed a case with CASE because the bank is covering up for this cheating company and the cheating company refused to return the money. Be careful with Pretty360 they always use - "that must be miscommunication" to avoid answering your queries and cover up their fraud play.The Police and CASE have to stopped this company and Bank cheating consumer.

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  9. I mean if the bank is covering up the act, it would be a big thing.. If you really wanted to call up the CASE for their wrong doings, below are some of the address.

    Hotline: 61000315 (Mon to Fri- 9am to 5pm, sat 9am to 12pm)
    Email: sayit@case.org.sg

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  10. I am also cheated by them!! They are selling me VPL facial packages 3 to 4 times the price that other salons are selling. Spoke to their manager about them overcharging me and she refused to do a cancellation for the transaction I have made. I will make a police report and call CASE today. I have also informed my credit card company to hold on the payment as I have having a dispute in a police case now.

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    1. hello... so did ur case went thru? I just got their package becuz i wanted to have better removal of the underarm hair esp after doing IPL for 3 years as the results are not good.. hope to hear from you...

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    2. This comment has been removed by the author.

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    3. MY Past IPL treatment leg not work at all, can i do the CASE COMPLAIN too?

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    4. Did you manage to get your refund? I was intentionally fed false info by them and scammed to upgrade my ipl deal to a 3k vpl package. Thinking of reporting to case but unwilling to throw up for money for it. Wondering if can gather all the ladies who have been scammed to file a report together to pressure CASE into taking action against them.

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  11. The story goes like this;

    I had my appointment booked for my 1st IPL Session with Pretty 360, today 12pm on 23/11/2013.

    Went there and was examined.

    The staff told me that my hair wasn't in a very good condition, thus suggested me to take a trial of another type of IPL (VPL) at the price of $188, then afterwhich, treatments will be better in the future.

    I agreed to the trial and paid $188 on the spot.
    After the trial, the staffs keep pushing me to buy their packages. Not mentioning anything about my next treatment from the voucher I bought.
    I've rejected them 6 times, despite them continuing pushing their packages!

    What's worse was, at the end I gave them $200 cash for the trial, they told me that their cash counter staff is not in, therefore doesn't have the key to open the safe box! And that they do not have enough cash to give me the change!

    I requested them to get a change of notes from their neighbors, but was told that all their neighbors DON'T USE CASH AT ALL, AND ALL OF THEM ONLY USE NETS/CREDIT CARDS.

    Hello!? what kind of answer is this? Doesn't have a $12 change at all?

    I did not bring my cards therefore I paid in cash, this is what I told them.
    Instead of giving me back the change from their own pocket, they demand me to top-up and additional of $16 for a voucher of nails treatment, because they have no change at all.

    I topped-up the $16 just to shut them up, and wanting to leave ASAP.
    I am already damn pissed off.
    But this is not the end.
    Receipt was written and pass it to me.
    Before I left, I requested to have my voucher back as I have not used it.
    To my horror, they told me NO, as they need it for recording purposes.
    Hey! I paid a total of $216 just for the trial today, and the voucher was not even used!
    And I can't get it back????

    So, I had therefore paid $254 in total (trial + nail voucher + deal voucher).

    I'm writing in to demand it back as this is way too unreasonable. Else, I'll sue the company for such cheats and unacceptable customer services!

    As a customer, I believe every sales person must bear this in mind:
    When you've tried your luck in selling your products to the customer 3 times and have already gotten 3 times rejections (regardless of any reason), you should stop it already. Your customer MIGHT come back after that.
    But if you still continued despite all the rejections, you'll only get unhappy, unpleasant, pissed-off customer, AND back customer services in the end. NOT FORGETTING that your customer WILL NEVER COME BACK AGAIN!

    I'm in sales line myself, as well.

    Thank you.

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    1. Did you manage to get your refund? I was intentionally fed false info by them and scammed to upgrade my ipl deal to a 3k vpl package. Thinking of reporting to case but unwilling to throw up for money for it. Wondering if can gather all the ladies who have been scammed to file a report together to pressure CASE into taking action against them.

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    2. Did you manage to get your refund? I went thru the exact same thing, just today. :( wish I read this blog earlier.

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    3. I don't understand how you girls can give and give and give money, then turn around and accuse the person of cheating you.

      You mean after you paid the money, THEN you realised she cheated you? Or you knew from the very beginning but you still paid the money anyway?

      Your excuse to "shut her up" is not valid. You could have walked out of the store.

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  12. if only i've visited this page before i went for my streetdeal session at pretty 360. i bought the deal at $118 for 1 yr unlimited sessions with unlimited shot brazillian ipl. upon checking out my hair growth, the consultant told me i CANNOT do ipl, said ipl aren't not just for anybody... because my hair is thick so ipl won't work? highly recommended that i take VPL instead, claiming VPL is safer (mumbling about ipl not safe for womb?), and will only feel warm sensation and no pain etc. initially claimed their package of 12 sessions is very cheap, 1 to 2 k only... but after that said usual price is over 6k, but give me 50% discount (don't know why so good) so was charged 3k (excluding taxes) for it.
    turn out, VPL is also painful like IPL lor, felt like they were using elastic bands to flick me down there. plus, i've came across more than 1 review on STRIP brazillian IPL that they're really painless.
    now i just wanna find out if i've been overcharged (since some bloggers claimed pretty 360 overcharged them) for my brazillian VPL. any ladies can give me some advice?

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  13. I strongly not recommend visit this salon. I'm sry I didn't post my comment online early because my English not that good and I am lzy but I always wanted let others females know that the salon really don't patron. I still see they posted a lot deals in local deal web site. Sometime without stated their salon name on the deal header. I bought one of the underarm IPL $99 voucher I think on year 2011. I also singed up for half leg IPL $800 which they claim suppose thousand over dollars usually. After I completed I think 10 session it doesn't effect at all. The growing hair rate also doesn't slow. It grow like normal rate. I spoke to their manager name Angela. She is the i signed the package with. Now her attitude was change and told me some ppl even 14 times also not effective. It different from what she told me when i signed up. When i went for my last session of leg IPL treatment i forgot to bring blazer that they give me. (one blazer would be given, to bring each time IPL treatment else you have to pay $10) i asked the beautician can waive the $10, she approached Angela replied was NO. So i paid for it. I did before IPL at JEAN yip ot others beauty salon, one time only the hair grow may be 2 weeks later slowly, but this leg IPL totally not effective. It's wasted of my $800. I feeckback to Angela but her attitude really 360 changed. Suit their shop name. THe beautician there are not professional, i am agree. They did not satitise my underarm before applying the IPL gel to do with the machine every time which make me discomfort. They claim don have to sanitise. But others salon i visited they did. MY underarm IPL ( voucher $99) expire i didn't complete all session. Did i go punctually? I go almost every month, there is once , yes two mths interval. They use this as excuses that's y my treatment nor work. underarm IPL it work a little, the growing rate seems slow a little but the leg IPL totally not working. I did my facial since year 10 years ago and i had been patron many beauty spa and salon. This beauty salon, the way they doing business can't last long in Spore.I advise those already signed up package with them, can't get back your $, try push them for result, prove to you. I am regret i didn't do that last time. wasted $800.

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    1. not sure if they're using lousy machine or what, but their consultant are either lying through their teeth to cheat our money, or they are really not well trained and not knowledgeable. I've checked with Musee's consultant myself and Strips (through an acquaintance) about Pretty 360's claims of my hair growth being too thick so I cannot do IPL. WRONG. IPL is not limited by hair thickness, but by hair colour and skin pigmentation. IPL is not safe to do inner region for Brazilian. WRONG. They can do it at both Strips and Musee. VPL is painless, only warming sensation. WRONG, it's like flicking elastic band at me. Called them up earlier today at 6pm and asked to speak to the consultant because I wanna clarify something, and was told the consultant has knocked off. Err, that day when my appt was at 630 and my treatment ended at 8 plus, she is still there lor.... thinking if i should just forget about confronting them direct and just go ahead and pay CASE to step in....

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  14. Hi, thank you for posting the comments here. I almost buy the voucher on Deal.com this morning. Due to the failed transaction, I tried to google to check if I can purchase the voucher on other deal website and came to know so many negative comments on this service provider. Thanks again for helping me to avoid a potential problems.

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  15. I think there is definitely a huge group of consumers that are unhappy with the way that pretty 360 is doing business this way. Anyway, for those that really wanted to bring yourself to justice, you can try reporting to CASE. Below are the address for your perusal.

    Consumers Association of Singapore
    170 Ghim Moh Road
    #05-01 Ulu Pandan Community Building
    Singapore 279621
    Tel: 6461 1800
    Email: casetrust@case.org.sg
    Website: www.case.org.sg

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    1. But we gotta pay CASE for them to intervene and they might not be successful as well. Maybe we can all come together to lodge combined report against pretty 360 see if CASE will step in without us paying admin fee.

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  16. I didn't know that you will have to pay money in order to lodge a CASE. I suppose that CASE is to help out with the consumers ? Shouldn't be charging services over service.

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    1. indeed, but sadly it isn't the case. we need to pay to join their membership, plus to add on an admin fee (depending on how much claims we intend to pursue) before they will step in to settle for us. and mind you, it's not a guaranteed success even if you go through CASE. oh, and i thought I saw that they're now even gst registered. =.="

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  18. To all ladies here and who wanted to purchase any package with this company Pretty360. I had a horrible experienced, was cheated by this company and I would like to warn all of you to beware before you even want to step into this place for any so call ”beauty” treatments it will end up to a horror nightmare. Never reveal your credit card details and ID card to his company or sign any credit card receipt, because I was like others bought a massage voucher with deals and went for one time treatment, although the massage was ok but the service from masseuse was a little rude, like the face towel dropped on the floor when I face down for her to massage she did not pick up for me and walked out of the room for pause. When she completed the massage I said thank you to her she just gave me a stunt face. Later, the main Big Monstress devil come like a big bad wolf smiling to me, her name is “ANGELA” their so call “skin Specialist” she pushing me to buy a package with them, she pretended to be friendly and get you hook into her trap, she made me purchased the face and body massage package with her cost $1088, and she advised me to pay by credit card 12 months instalment plan. She provided all the forms and filled up all the forms and just made me signed on all of them. When I saw my credit card statement next month the full amount $1088 was drawn and I realised I got cheated, I called Angela they not answering my queries, she deliberately kept the instalment form I signed not sending to the bank, and withdraw full amount from my credit card and refused to return, and even later she called the DBX bank using my ID, Credit card data impersonated me to put through another instalment paying to their company. This DBX bank customer service officers are useless, they did not verify the caller even I had reported to them this was a dispute from merchant earlier, I asked dbX bank to freeze my credit card and they still put through transaction not made by me and supporting the cheating act from Pretty360. CASE was useless too, they are just taking money from consumer no sympathy for consumer who got cheated that is why all the cheating company has no fear on them and keep cheating consumer , CASE is just buying times for all this cheating company to drag the time until your case time is due for closed and you get nothing back or cancel the deal. CASE just collecting money from consumer and no power on telling the cheating company to stop even they know the company is cheating, not even helping consumer at all, so anybody want to go to CASE? I think don’t waste your time. I filed a court case after 3 months CASE drag my case and nothing happen and this Pretty360 just ignored CASE emails and calls. Angela admitted at the court she impersonated me calling DBX bank to make transaction with my credit card data, and she paid no respect to the Judge, that she went to the court late and got warning from the Judge. At last I won the case and the court order Pretty360 to return the money to me. So ladies if you get cheated by this company only solution is to collect all evidence and document and go to “Small Claims Tribunals” file for a court case if you want to get your money back. Good luck to you ladies still want to step in to this shop! Beware there is many WOLFS in there!

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    1. Hi there, thanks very much for sharing your bad experience with the rest of the bloggers viewing this post. Meanwhile, though there wasn't anyone from Berishiok team has visited Pretty360, rumours or I would say complains about this spa has made their reputation pretty bad. The wondering part is how could this spa still sustain their business using the underhand methods to get consumers to buy packages. As you have mentioned earlier, you would still need to pay in order to file a report to CASE, which also seems pretty ridiculous since their aim is to help consumers...

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  19. http://www.deal.com.sg/deals/singapore/only-30-1-year-underarms-upper-lip-ipl-permanent-hair-removal-aesthetic-pretty-d

    they selling package in deal.com.sg
    luckily i saw this post before i buy it

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  20. everybody beware!!! they have started another company named Slender matrix. Now angela seldom at pretty 360. This new company is at Wheelock place. She's at the new place to bring in new customers.Please don't get cheated by the same gang but different company. They always sell their super cheapskate package at various deal site and lure potential customers. Even their facebook page for pretty 360 seemed like gone with the wind. I think they closed it due to too many unfacvourable feedback. As a good company, I think that honest feedback from customers is very important for consumers.And they should reflect on their mistakes. By shutting down the facebook page, this only shows that they are trying to cover up their misdeeds. Shame on them. They do have facebook page for Slender matrix.

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  21. Luckily saw this otherwise would hv been cheated. Thanks for the review on a deal site. That lady felt cheated after buying the voucher as she was told to top up $2000. Slender matrix was the one she patronized. So scary, open another salon to cheat. Delete away old Facebook page and create a new one now to nobody can see past terrible feedback.

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  22. Hmmm... Think it will be better that I dig into Slender Matrix... Will update everyone soon again.

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  24. Please be warned that now Pretty 360 is holding deal vouchers under the name AP SPA at Dhoby Ghaut.

    You may want to change this blog post title to AP SPA at Dhoby Ghaut so that customers are aware it is a fraudulent merchant (Pretty 360).

    I signed up for their 3 hour spa package, but my partner and I were constantly asked to add on extras.

    I was asked to add on a DNA Peeling facial for $28, but they charged me $128. When I said that I heard $28 (my partner heard that too) they said no, i agreed to $128 and there was three witness of their staff around me.

    I am deeply upset by their ethical code of conduct, and I will be writing to deal.com.sg about their this fraudulent merchant.

    They are not supposed to call themselves AP Spa when they are delivering the service and invoice under PRETTY 350 PTE LTD.

    I experienced this on today, 22 June 2014.

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  25. Hi Lim, thanks very much for your comments. I will update my blog accordingly to update the rest of the bloggers.

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  26. Beware! In Deal.com.sg they are using this name now - Aesthetic Pretty 360

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  27. Hi everyone, I have read your posts and would like to share my views as well. I have been frequenting Pretty 360 for about a year now and find their service to be really good, unlike what you have commented. Every time I visit them, I am greeted warmly by all staff. Everyone remembers my name and are really friendly. I feel refreshed and rejuvenated after my sessions with them. The beautician would assess the condition of my skin every visit, explains what is appropriate for my face and provide the treatment that best suits me. During the course of the treatment, the beautician would elaborate each step she takes and what she applies on my face, making me feel comfortable and relaxed.

    I might sound like I am defending them but this is truly what I feel and I do feel your harsh comments to be unjust for them. Well, I would say most beauty salons would try to recommend you more of their services to enhance both their sales and trying to make you prettier. Isn't wanting to look better our initial intention of visiting beauty salons anyway..?

    At Pretty 360, they do suggest add-ons to me, too. That I wouldn't deny. However, I only agree to what I think is suitable and required for me while rejecting to take on what I think I can do without. I make them see my point and they are receptive.

    I have received their VPL treatment as well, experiencing very minimal pain. I believe the degree of discomfort really depends on the sensitivity of your skin..

    Whenever I visit, I see other patrons like me walking out of their place with no complaints. Given the fact that they have been around for awhile and are expanding their business, it shows that they have proven their worthiness and the pool of faithful customers, me inclusive supporting them is the best evidence that they are taking care of their customers well.

    I am writing only because I feel unjust for them. I hope that anyone reading this thread of comments will not only focus on the negative feedback and be skeptical of them (the beauty salon) just based on what you read....

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    1. actually i don't think anybody here is complaining about their lack of friendliness or sucky services. all the complaints here are about their selling tactics.

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  28. Hi All

    I am worse, same thing bought voucher for VPL and got scammed into signing 5k vpl package. So I tried to review my package the next day by half and they say they have a non refund policy. So after 10 day saga, I managed to get 900 bucks back, so I still have 4k plus with them for 24 sessions.
    Before I sign, they include this and that, after I sign they say they cannot include these parts. Thought of going to CASE too, but not sure if I have the time and energy to go through the whole thing.
    So people beware of them...

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  29. If there is no problem with pretty 360, why would they shut down facebook page and sell vouchers using different names??? There must be problems. Trying to cover up or guilty of misleading the consumers. Be careful, folks.

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  31. Pretty 360 has another salon by the name of MK. Face.Body.SPA. Only found out when I returned a missed call and saw the uniform of the therapist during the session. No doubt that the massage and facial is good, but the therapist asked at least 5 times if I want to top up this and that, to the extent it got really irritating and I wanted to tell her just do what is in the groupon, that's all. At the end of the session, they tried to sell their package as expected. They continued to hard sell even though I had told them I am not keen and need to go. Good thing is that I did not purchase any package, thanks to the comments here. Anyway the salon is quite small and not well maintained, not what I look for in a place for regular sessions.

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  32. Went back for my 4th VPL session and they hard sell me to upgrade my package to a "membership" with a top up of $2000 to get "better products" and more sessions to use on my lower legs. Over the course of almost 1hr of pushing and me kept saying no like a broken record, they keep throwing in "freebies" to entice me. Extremely annoying that they are doing this when I'm practically naked underneath the gown they provided. Why all spa salons like to hard sell you at your most vulnerable (naked) times?

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